We value your purchase and aim to dispatch all orders within 2 business days of the order being placed excluding US holidays. Your Lavish Hair Line Extensions are shipped from our facility in Clifton, NJ USA.
Due to COVID-19, there may be shipping delays beyond our control. Currently, shipping is only available in the US and Canada. Delays that may occur within the shipping carriers network are not the responsibility of Lavish Hair Line. Please allow up to 2 business days for your order to be processed. Once your order has been shipped through UPS, please allow up to 3-7 business days for the shipping carrier to deliver your order. If you have questions regarding your order please feel free to reach out to us.
Free Shipping for U.S & Canada
International shipping outside of Canada has been disabled. Shipping costs cover shipping to your provided address. Please note that all international customs charges are subject to your location and are your financial responsibility. We are unable to forecast custom charges for varied locations. If you have questions regarding your financial responsibility, please contact your country’s customs department.
Wholesale Program: USPS Free Shipping over $500
TRACKING YOUR ORDER
Once your payment has cleared, you will receive an email when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped to include your tracking number and a link to follow the journey of your package. It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
RETURN & EXCHANGE POLICY
Lavish Hair Line wishes all customers to be entirely satisfied with their purchases and hence offers a comprehensive store credit and exchange service. For the safety of you and all of our clients, we have strict requirements regarding all items eligible for exchange or store credit. Lavish Hair Line Extensions are a hygienic product and we take matters of hygiene and public safety very seriously.
Lavish Hair Line does not offer refunds on any of our products, but would be glad to offer you store credit within the first 7 days of receipt, as long as your order is still in sale condition and meets the return requirements.
Hair extensions must be in original condition: tied, unwashed, uninstalled, not chemically processed, not dyed and/or tampered in any manner. Items that do not those requirements are not eligible for a store credit, therefore please examine each product in its original sale condition to make sure you are completely satisfied.
ISSING, DEFECTIVE OR DAMAGED ITEM(S)
Lavish Hair Line packages and fulfills all orders personally in our Atlanta showroom. We carefully prepare your shipment to ensure that all items purchased are included and secured in the elected packaging. In the event your item arrives defective or damaged contact us within 2 days of receipt to begin the exchange process for your item(s). In the rare and unlikely event that an item is missing from your order, please contact us within 2 days of receipt. For all approved claims of missing items, the full order must be returned to Lavish Hair Line in the original sale condition. Upon delivery and inspection a refund will be issued.
ORDERS NOT RECEIVED
Lavish Hair Line is not responsible for orders shipped to the address provided by the purchaser and marked as delivered by the postal service. All orders come with $50 insurance (USPS) or $100 insurance (UPS). In the event that you do not have possession of your delivered item, please inform us and open a claim with the shipping carrier – we will open a claim as well. If the claim is awarded in our favor, the insured amount can be provided to you as a refund or a credit towards your next order. Please advise if you would like to add additional insurance, a signature confirmation, or ship to a different address if you choose to purchase again.
Lavish Hair Line is happy to accept your exchange request within 7 days of receipt, as long as your order is still in sale condition. Products that have been untied, washed, installed, chemically processed, dyed and/or tampered with are not eligible for an exchange, therefore please examine each product in its original sale condition to make sure you are completely satisfied. Please note that issues concerning color variation of the hair are not valid reasons for an exchange. We reserve all rights to decide whether the product(s) are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt.
APPROVAL PROCESS & ORDER EXCHANGE SHIPPING
Lavish Hair Line requires that you must contact us prior to sending your exchange. Products sent back without approval are not eligible for exchange and will be returned to the sender.
If your package is returned to the sender, you will be responsible for all newly accrued shipping fees associated with the resending of your package. Returned packages must first be received prior to us resending your package. Packages that have been returned to sender and are no longer wanted, will not be refunded, but issued as store credit, excluding the initial shipping cost.
You are responsible for all shipping charges associated with an exchange if the correct item was received.
EXCHANGED ITEM DELIVERY
Lavish Hair Line exchanges currently run on a 3-5 day processing time. After your exchange request has been approved and sent back we will follow up with you via email.
If your package is returned to sender, you will be responsible for all newly accrued shipping fees associated with the resending of your package. Returned packages must first be received prior to us resending your package. Packages that have been returned to sender and are no longer wanted, will not be refunded, but issued as store credit, excluding the initial shipping cost.
EXCHANGES of LESSER/GREATER VALUE
If you are exchanging for a product of lesser value, the variance in price will be issued as store credit after subtracting the cost associated with shipping out your exchange. If you are exchanging for a product of greater value, the variance in price will be issued/emailed as an invoice including the cost associated with shipping out your exchange.